| S. No. | Services offered | Requirement to Obtain Service | USER CHARGES | Time lines |
| 1 | Response to telephone calls | Identification of the self and accurate presentation of information | Free | Answered by second ring |
| 2 | Official Correspondence | User to place request appropriately | Free | Within 2 working Days |
| 3 | Email creation | User to place request appropriately | Free | Within 2 working Days |
| 4 | Email correspondence | User to place request appropriately | Free | Within 2 working Days |
| 5 | Internet Services | Be a staff, student or stakeholder | Free | All Times |
| 6 | Web services | Basic ICT literacy skills | Free | All Times |
| 7 | Network services | Must be a network user | Free | All Times |
| 8 | User support | Must be a network/system user | Free | Within 8-working Hours |
| 9 | Servicing and repair | -User to place request appropriately -Availability of spare parts -Nature of the fault | Free | Within 8 working Hours |
| 10 | Access to Institutional MIS | -User to place request appropriately -Authorized system user | Free | Within 8 Working Hours |
| 11 | Data backup and recovery | -User to place request appropriately -Authorized system user | Free | Weekly |
