ICT Directorate Services – Directorate of Information Communication Technology

MUT-ICT Directorate Services

IT Support and Helpdesk

Providing responsive and efficient IT support services to address technical issues and inquiries. Our support services encompass:

Technical Assistance: Prompt resolution of hardware and software-related problems.
Helpdesk Services: A dedicated support team available for assistance through various channels.

ICT Training

Engaging with university stakeholders to provide strategic technology training and consultation on

IT Strategy: Developing and aligning IT strategies with the university’s goals.
Technology Planning: Assisting in the selection and implementation of technology solutions.

At the ICT Directorate, we are dedicated to fostering a technologically advanced and supportive environment for the entire university community. If you have specific inquiries or require assistance, please feel free to reach out to our dedicated support team.

Administrative Systems

Streamlining university operations through integrated administrative systems. Our services include:

Enterprise Resource Planning (ERP): Centralized management of university processes.
Database Management: Efficient handling and maintenance of databases for administrative purposes.

Purchasing & Acquisition

For software acquisitions, MUT ICT Directorate monitors and ensures compliance with licensing agreements. This involves managing software licenses, updates, and renewals to avoid legal and operational risks. We are also responsible for asset management. This includes tracking the lifecycle of IT assets, maintaining an inventory, and ensuring that assets are utilized efficiently.

Provision of Broadband & Internet

We ensure a robust and reliable network infrastructure to facilitate seamless communication and connectivity across the campus. Our services include:

High-speed Internet: Access to fast and secure internet connectivity across the campus.
Wireless Networking: Reliable Wi-Fi coverage for classrooms, common areas, and outdoor spaces.
Network Security: Implementing measures to safeguard against cyber threats and unauthorized access.

Information Security

Ensuring the confidentiality, integrity, and availability of university data. Our information security services comprise:

Cybersecurity Awareness: Educating the university community about best practices in cybersecurity.
Incident Response: Rapid and effective response to security incidents to minimize potential risks.